Shipping Policy
Shipping Policy
Thank you for choosing PROMATTOO — where refined design meets everyday functionality.
We are committed to delivering your order with care, efficiency, and reliability. Please review the details below to understand how your order is processed and shipped.
Shipping Regions
We currently ship to customers in the United States, Europe, Japan and select international destinations.
Processing Time
Once your order is placed, our team carefully inspects, packs, and prepares each item to ensure it meets our quality standards.
Processing time: 1–2 business days
Orders are processed on business days only (excluding weekends and holidays).
Shipping Time
After your order has been dispatched, it will be handled by our trusted logistics partners to ensure safe and timely delivery.
Estimated shipping time: 3–7 business days
Please note that delivery times may vary depending on your location and external factors such as customs clearance, weather conditions, or carrier delays.
Total Delivery Time
Estimated total delivery time: 6–12 business days (including processing and shipping).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
This allows you to monitor your shipment in real time and stay updated on its delivery status.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer when applicable.
Delivery Delays
While we strive to ensure timely delivery, PROMATTOO is not responsible for delays caused by customs inspections, weather events, carrier disruptions, or other circumstances beyond our control.
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Email: support@promattoo.net
Business Location:
Hong Kong Special Administrative Region, China
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Response Time:
Within 24 Hours
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Response Time:
Within 24 Hours