Refund Policy
Refund Policy
At PROMATTOO, we take pride in the quality and design of every product we deliver.
If for any reason you are not fully satisfied with your purchase, we’re here to help. Please review our refund policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
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Items that have been used, damaged, or altered
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Items not in original condition or packaging
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Clearance or final sale items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping fees (if any) are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new one.
Contact Us
If you have any questions about your return or refund, please contact our support team.
We’re always here to assist you.