Privacy Policy

Privacy Policy

Last Updated: June 2026

At PROMATTOO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party payment providers)
  • Order history
  • Device and browser information
  • IP address
  • Cookies and usage data

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you have opted in)
  • Comply with legal obligations

Cookies & Tracking Technologies

PROMATTOO uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing performance
  • Deliver relevant advertising

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Marketing and advertising platforms

These service providers only receive information necessary to perform their services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

All transactions are processed through secure encrypted connections (SSL).

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

PROMATTOO

Email: support@promattoo.net

Phone: +86 1587199025

Business Location: Hong Kong SAR

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)