FAQ

Frequently Asked Questions

Q: Where do you ship?
A: We currently ship to customers in the United States, Europe and Japan.

Q: How long does shipping take?
A: Most orders are delivered within 6–12 business days, including processing and transit time.

Q: How can I track my order?
A: Once your order has been shipped, a tracking number will be sent to your email so you can monitor delivery status.

Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods available at checkout.

Q: How do I contact customer support?
A: You can contact us at support@promattoo.net. Our team typically responds within 24 hours.

Q: What is your return policy?
A: We offer a 30-day return policy on eligible products. Please refer to our Refund Policy page for full details.

Q: Where is PROMATTOO located?
A: PROMATTOO operates from Hong Kong SAR and serves customers worldwide through our online store.

Q: What products does PROMATTOO offer?
A: We specialize in premium desk mats, placemats, mouse pads, table runners and other surface accessories designed for modern workspaces and dining spaces.

Q: Are your products suitable for gifts?
A: Yes. Many of our products are designed with premium packaging and are suitable for personal use or gifting.

Q: How quickly do you respond to inquiries?
A: Our customer support team aims to respond within 24 business hours.