Privacy Policy

Last Updated: July 2026

At PROMATTOO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, share and safeguard your information when you visit our website, purchase our products, contact us or interact with our services.

Business Entity and Brand Ownership

PROMATTOO is a brand owned by Guangzhou Global Seek International Trade Co., Ltd.

For international e-commerce operations, payment collection, order processing, overseas sales and customer support, PROMATTOO works with PRIME GLOBAL SOURCE LIMITED.

Throughout this Privacy Policy, the terms “PROMATTOO”, “we”, “us” and “our” refer to the PROMATTOO brand and, where applicable, the entities involved in PROMATTOO’s international e-commerce operations.

Official Website:
https://promattoo.net/

Customer Support:
support@promattoo.net

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, contact us or interact with our services, we may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information, processed securely by third-party payment providers
• Order history
• Customer service communications
• Device and browser information
• IP address
• Cookies and usage data
• Marketing preferences

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Process payments and refunds
• Arrange shipping and delivery
• Improve our website, products and services
• Prevent fraud and unauthorized transactions
• Personalize your shopping experience
• Send promotional emails, only if you have opted in
• Measure marketing and advertising performance
• Comply with legal, tax, accounting and regulatory obligations

Payment Processing

Payments made through our website may be processed by trusted third-party payment service providers.

PROMATTOO does not directly store your full payment card details. Payment information is processed securely by authorized payment providers in accordance with their own security and compliance standards.

For international online sales, payment collection and order processing, PRIME GLOBAL SOURCE LIMITED may support PROMATTOO’s international e-commerce operations.

Order Fulfillment and Shipping

To process and deliver your order, we may share necessary order and shipping information with logistics partners, shipping carriers, fulfillment centers, overseas warehouses, Amazon MCF or other authorized fulfillment service providers.

Only the information required to complete delivery and related services will be shared.

Cookies & Tracking Technologies

PROMATTOO uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing performance
• Deliver relevant advertising
• Improve user experience

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our website and international e-commerce business, including:

• Payment processors
• Shipping carriers
• Fulfillment partners
• Website hosting providers
• E-commerce platform providers
• Analytics providers
• Marketing and advertising platforms
• Customer service tools
• Legal, accounting or compliance service providers

These service providers only receive information necessary to perform their services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

All transactions are processed through secure encrypted connections where applicable.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention and dispute resolution.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent for marketing communications
• Request a copy of certain personal information

To exercise these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you promotional emails about products, offers or brand updates.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@promattoo.net.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, policies or security of any external websites.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete such information.

International Data Processing

Because PROMATTOO serves customers in multiple countries and regions, your information may be processed, stored or transferred internationally where our service providers, e-commerce partners, fulfillment partners or business operators are located.

We take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Customer Support Email:
support@promattoo.net

Official Website:
https://promattoo.net/

Brand Owner:
Guangzhou Global Seek International Trade Co., Ltd.

International E-commerce Operator:
PRIME GLOBAL SOURCE LIMITED

Brand Owner Location:
China

International E-commerce Operator Location:
Hong Kong SAR

Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Response Time:
Within 24 hours